SEEDHI BAAT, NO BAKWAS

“How to get your roommate to clean the room?”
“How to survive the boring talks of your girlfriend?”
“How to stare at other women, in front of your girlfriend?”

Find all your answers at the “University of Freshology”. These new advertisements of Sprite which ask you to “first drink, then think” are bringing a smile on many faces! The new advertisements take a fresh look at Sprite while keeping the ‘Brand Image’ the same. From the beginning, Sprite has believed in one thought – unlike other innumerable products / brands that promised you impossible benefits, Sprite offered you only freshness. From the time it was launched in India in 1999, with the tagline “Sprite bujhay only pyaas, baki all bakwaas”, it has stuck to its image of being the no-nonsense- just-thirst-quencher brand. This time too, its advertisements are interesting and, well, obviously refreshing.

POWER OF WORDS

They are really more powerful than a bomb if handled well. The right words can spark a revolution, can make people even give up their lives for you. Many a time, they even change the world. When Mother Teresa said, “If you can’t feed a hundred people, then feed just one” she changed the perspectives of a lot of people who thought how helping just one person could change the world? She showed them how – with her words. Martin Luther King spoke about apartheid & its indignities and people cried after they heard his famous speech “I have a dream”. He even told people to speak up when they saw injustice; and for that he said: “In the end, we will remember not the words of our enemies, but the silence of our friends.” In his own humorous way, Woody Allen echoed our anxiety about death when he said, “It’s not that I’m afraid to die. I just don’t want to be there when it happens.”

It’s more often than not that great words make an advertisement more memorable. Sometimes witty, sometimes crisp, sometimes direct, sometimes funny, never boring, but always simple and easy to remember. Consider these, “Wikipedia, the free encyclopedia”, or “Because, you’re worth it – L’OrĂ©al”, or “Let your fingers do the walking – Yellow Pages”. These short and very simple sentences defined the whole business, the benefits of buying or using the brand, and stuck to our memory like glue! In fact, some great advertising punch-lines consisted of only two words. Here are some, “Connecting People – Nokia”, “Life’s Good – LG”, “Hello Moto – Motorola”, “Live Unboring – Ikea”, “Intel Inside – Intel”. In fact, it took just two words to unite our country against the British: “Quit India!” Sometimes, even one word did the trick. Budweiser’s “Wassup” tagline made the brand look young and super cool!

Some ad jingles and slogans became so famous and were etched so firmly in people’s memory that they were used to make a point by famous people to prove their point. When Burger King came out with its tagline “Where’s the beef?” indicating that its burgers were beefier and hence better than the competitor’s where you hardly spotted the beef, the three words became a rage. Even some presidential candidates quoted them to show their superiority over their competitors.

“Just Do It” is again one of those very famous taglines that has been used by all of us during our conversations. It not just became a part of our lingo, but catapulted Nike to great heights, making it a Power Brand! A survey showed that 45% of Britons regularly use the line from Guinness commercials, “Good things come to those who wait.” It’s amazing, the impact advertisements have on our lives, our thoughts, and our speech. Some 80% people have claimed to use advertising slogans in their day to day conversations. Time to think which ones do you use most frequently! That’s the power of advertising and “I’m lovin’ it”. After all, its advertising that’s “The Real Thing”.

IBM was the big daddy of computing. Back in 1914, its tagline “Think” became a big hit. Then, a few decades later, came Apple with its tagline “Think Different”, to show the world that the rules of the game were different now and the world of computing had a new Godfather!

WORDS – LIVE FOREVER

A great slogan or tagline comes with no expiry date. It lives on almost forever. “Utterly... butterly...” You know which brand I am referring to. “Thanda matlab...” Again, I don’t need to complete the slogan. A great tagline is sometimes all you need to increase your sales and beat your competitors. After all, with so much choice, the consumer most of the time buys on impulse and those are his emotions many a time that help him decide when he is confused with too many choices. The right combination of words helps create those positive feelings. Onida’s slogan “Neighbour’s envy, owner’s pride” made you feel proud about owning it (wish they would bring back the slogan again in their ad campaigns). LIC’s slogan “Jeevan ke saath bhi, jeevan ke baad bhi” gently and in a non-threatening manner told you about the benefits of a life insurance policy.

Words live on, even after the people who spoke them are gone. In fact, sometimes your last words become the image that people remember you with. The last words Karl Marx spoke were “Go on, get out. Last words are for fools who haven’t said enough.” William Wallace, the Scottish Patriot, screamed “Freedom” even as he was tortured to death, according to the film based on his life Braveheart. In fact, some words have made films immortal. From Scarlett O’Hara’s very famous last words in the film Gone with the Wind (“After all, tomorrow is another day”) to Amjad Khan in Sholay (“Kitne aadmi the”), words live on in our memories & remain a part of our daily language forever almost!

WORDS – DON’T MESS WITH THEM

Just as words have the power to make fortunes, they can destroy them too. Verbal slips, gaffes can prove to be disastrous. One person who was very famous for this was George Bush. In fact, his gaffes are so famous & so many that they can be published as a book of “Bushisms”. One of his famous gaffes is, “We are concerned about AIDS inside our White House – make no mistake about it.” Take another one – it’s even better than the previous one, “Our enemies are innovative and resourceful, and so are we. They never stop thinking about new ways to harm our country and our people, and neither do we.”

The one who has a command over his words truly leads. Every word that Gandhi spoke was a treasure house of wisdom. He knew and understood freedom and the power of the mind, and expressed it like no other. He said, “You can chain me, you can torture me, you can even destroy this body, but you will never imprison my mind.” His words broke the spirit of the British. Rabindranath’s words strengthened the spirits of the freedom fighters as they repeated his lines, “Where the mind is without fear and the head held high, ... into that heaven of freedom, my father, let my country awake.”

Our greatest heroes gave us the greatest quotes & words of wisdom. Our greatest brands have the best worded slogans and tag lines. If you want to inspire, lead, conquer the world or the markets, the first thing you need to do is develop a masteryover the words you speak. From children, to workers, to consumers, everybody loves “Seedhi baat, no bakwaas!”

LOVE PEOPLE!

It’s once again that time of the year when love is in the air and all around you, or as Jay Leno once described it, “Today is Valentine’s Day – or as men like to call it, Extortion Day!”

GREAT MARKETERS ARE GREAT LOVERS

A great marketer loves people. He observes them well, and is quick to find out what they want, many times even before the consumer himself! They call him the “accidental billionaire.” But one thing the man knew as well as software programming was what people his age liked and wanted. Mark Zuckerberg knew that kids on campus want to always be in touch with each other, apart from of course knowing who was dating whom. He probably was right; no wonder Facebook has over 500 million users, and the “status” tab is the most talked about feature! For a great marketer, the consumer is king.

The rule is simple, give them what they love and you will have them eating out of your hand.

There is nothing more attractive than this four-letter word. No, it’s not ‘LOVE’ but ‘FREE’! If you understand consumers, you will know the magical power of this word. Add to this another four-letter word ‘EASY’ and you have a blockbuster brand in your hands. If you are not convinced, look at Google. It’s so successful because it’s free and it’s so easy to use. It even corrects your spellings. Look at Facebook. It’s free and so easy and simple a concept. In 2007, suddenly everybody was talking about Ryanair, making it Britain’s most loved airline. Why? They gave away 1 million free air tickets. In 4 hours, 4 million people hit its website, making it the most talked about & popular airline service.

Price is the key driving factor and getting it right is one of the key qualities of a great marketer. Bata was always famous for its prices. Though there may not be much difference between Rs.100 and Rs.99.95, somehow Rs.99.95 is always perceived as much lesser than Rs.100. A keen observer of human nature discovered this & Bata sold more shoes.

What’s marketing without advertising! And a great advertisement is one which makes people go out and buy the product! The one advertisement that has burnt up cyberspace, TV, and newspapers in the US recently is the ad for Chrysler’s new sedan. It was shown on Sunday (Feb 6, 2011) and in two days, the ad had gone viral and racked up more than 3.5 million views on the YouTube. Everybody was talking about it. The ad has the one thing everybody loves – honesty. It tells the story of a city that has been to hell and back. It tells the story of an underdog. The world loves this kind of a story. People cried after seeing the ad. And it worked like nobody’s business, for according to Autometrics, within 10 minutes of the ad going on air, 131 people inquired about the sedan’s price. The ad featured Eminem, a rapper, who himself comes back from tough times – much like Detroit. The combination was deadly and worked superbly for Chrysler and Eminem. After all, a good ad reflects the state of the consumer’s psyche and this one echoed what Americans wanted to hear… that the good times would be back again soon.

Tata Nano seems to be doing just that here. Its cute advertisement, where the little girl cuddles her first cute car, pulls at your heart strings; and as you smile, you almost feel a part of this family and share their happiness.

Boroplus too understood a woman like none other. It knew what a woman loves – appreciation. The advertisements of Boroplus moisturising lotion did just that by showing men going crazy over the complexion of women! Women loved it and Boroplus knew it did not need Amitabh Bachchan to sell its product, for it had hit the right chord with its audience.

The appeal of an advertisement also lies in its slogan, its punchline. “Virginia is for lovers” – the slogan worked so well that every resident of the city had this provocative slogan emblazoned on their car bumper stickers. Catch the imagination of the people and you will be able to bowl them over.

Understand what people want and innovate accordingly. The reason why Super Bowl was watched by 111 million people in America last Sunday was because it knew that to increase viewership, it had to promote the game among women and Hispanics. It did just that and made it the most popular show of the year. The reason why Suhaana of the Hindi soap ‘Sasural Genda Phool’ has been voted the most popular character by Indians is because she was just the person they loved to watch & talkabout (according to survey done by ‘Characters India Loves’).

A great ad guy understands human insecurities, wants and desires, and touches those very chords. Just the way Ali Ali and Maged Nassar, two ad guys of Cairo did. They knew what the people of Egypt were thinking and they used their creativity to transfer the feelings of people into one image. They took a decade-old photo of Hosni Mubarak, added the Hitler moustache & floppy hair, found a printer who agreed to print the image secretly, and behold, the revolution got an “image” to bash, and unify against.

Give people what they want. China loves a price war. It always increases sales of the brands that do it. After all, one of the best selling books of that region is The Art of War and they love a war to see the strongest one survive. Not so in America. They don’t like price wars (guess the real ones are more than enough for them to handle!).

GREAT MARKETING IS ABOUT GREAT RELATIONSHIPS

Business is about building relationships with clients and ensuring that they are genuinely happy. Business is not aboutjust “closing a deal,” it’s about genuinely caring for the people and finding out what they want.

Getting good customer insights is most important for not just survival but also to be really loved by your customers. 3M thought it had made a world-class innovation with “Post-it” notes. Then sales started falling. A keen observer of people, 3M immediately realised that this was the era of iPads & smartphones and no one wrote notes on paper but typed them into their gadgets. However, it also saw that these gadgets had made digital photography extremely popular. It took a team of one marketer and two lab-scientists to hit upon the idea of “Post-It-Picture-Paper,” an adhesive coated photo paper on which people could stick their photos & easily display them on their walls. The company found a way to survive!

Sitting in Finland, Nokia did not realise that just making low-cost phones would not help it capture the Indian market. A little thorough research showed that a lot of people could not read & hence were unable to use the phone in places like China, India and Nepal. A simple innovation helped it survive. It made a contact list, where images could be stored. Everyone found it easy. It worked!

All great relationships are based on the ability to really listen to your partner. Infosys does just that. It listens to its youngest recruits. N. R. Narayana Murthy introduced the “voice of youth” programme where each year, 9 very young & very bright recruitswere allowed to attend the very senior management council meeting to discuss their ideas with the top guys. In fact, every great company from P&G to RIM (makers of Blackberry) have at the top a CEO who sets a culture of listening. This way you understand people better, create marketing campaigns that work and build strong ever-lasting relationships, with both your customers and employees. That’s the most important aspect of marketing!

THE GREATEST EMOTION IS LOVE

It’s the right time of the year to acknowledge the power of this great emotion. Think about it, our best songs are love songs (love for spouse, parents, nation, children,family, whatever), our best movies are those where love finally wins, our best success stories are of people we love to love – the underdogs. The failures, whom no one gave a chance, but who fought all adversities & made it. Our best leaders are those who taught us love – be they our parents or Mahatma Gandhi, who in this issue of the TIME magazine tops the list of “Top 25 Political Icons” of all time. No one tilldate could beat Gandhiji’s philosophy of “ahimsa”. He showed the world how to win a war with love.

Our best campaigns are the ones that are most honest and the ones that speak the language people want to hear. If you can understand human nature, then you will always get a “YES” as an answer whenever you ask, “Will you be mine?” Love people. They’ll love you back!

BREAK KE BAAD… OOPS, SORRY… PEHLE!

The movie was insipid, I agree! However, marketers have important lessons to learn – no, not from the film, but its title. Think about it, all our marketing activities are centered around the “Break”. The “breaks” are our lifelines. On TV, it’s the commercial break where all the action happens for marketers!

But does TV still work? Does it hold as much promise today as it did earlier?

IS TV DEAD?

TV has almost become a dirty word in today’s marketing world. Most people, especially the younger generations, seem to be spending all their time online. So who is watching TV?

According to the Association of National Advertisers, a survey done on US marketers showed that 62% of them believed that TV advertising had become less effective in the last couple of years.

However, they were in for a surprise as according to Deloitte’s 2009 State of the Media Democracy report, Americans were watching 18 hours of TV in 2009 as compared to 16 hours in 2008 – and 26% more people in 2009 than in 2008 choose TV as their favorite media! According to the 2009 Three Screens Report of Nielson, Americans were watching more TV than ever before. Out of the three screens, i.e, TV, internet and mobile, the former beat the others hallow, be it UK or USA. The Institute of Practitioners in Advertising (IPA) comes out with the most thorough surveys of media habits of consumers. According to its Touchpoint 3 survey, people in UK too were watching 3.7 hours of TV daily as compared to 1.8 hours of internet. In India, where TVscreens are more common than other screens, it’s definitely TV that wins!

The one gadget that is owned by most of the population of any country is TV. Also, the number of TV’s in each household is increasing. Some say that youths are watching less TV, whereas data suggests that historically, youngsters have always watched less TV and there has always been a positive correlation between age and TV viewership.

While it may sound trendier to talk of online and emerging media, the fact is that nothing motivates consumers to buy like TV spots can! So Fox Network focused on selling its TV spots and not its digital platform. Unlike other TV networks like NBC and CBS, who went to marketers with presentations showcasing not just their TV media but digital too, Fox decided to focus on only its TV networks. Their logic was simple. Nothing motivates a consumer to buy like a TV spot can.

According to a customized research done by the firm Marketing Evolution, TV accounts for almost 70 percent of the impact on a consumer’s purchase decisions. It’s an undisputed fact that the mass reach of TV and the power it has to build mass awareness is leaps and bounds ahead of any other media, be it radio, internet, out-ofhome or even cinema. This was reconfirmed by Price water house Coopers in a study to find the correlation between brand value and communication effectiveness. Out of all the forms of media, i.e, TV, press, internet, radio, direct mail and outdoors, the study concluded that on an average, £1 million increase in TV marketing investment yields £4.5 million in sales. There was a very high correlation between increase in brand value and advertising investment on TV. It just proved one old fact – nothing can build brands like TV can.

The internet has not been able to erode the power of TV. Rather, according to the study done by Les Binet and Peter Field (which incidentally is the most quoted study), campaigns that used the TV medium have been growing in effectiveness over the past three decades! In fact, TV advertising today has become more effective over time, and every possible research is proving it. Yes, direct mail is fast being replaced by the internet, but no one can replace TV. Where else will you find the comfort of snuggling up on a couch in the living room watching your favorite soap and sipping a hot bowl of “mom-made” soup? TV is alive like never before and every research is proving that.

HOW DO I GET NOTICED?!

Yes, agreed that we all love watching TV. But do we love watching the ads? Do we notice the zillions of them shown during the break? Actually, it’s the “Breaks” that are a problem and not the TV! Like in life, so in marketing, we spend most of our time thinking of the “Break”, be it the break up, or the big break, or the lunch break – or for marketing men, the commercial break! Not for life, but yes, an interesting innovation seems to be happening for marketing men. It’s called “virtual advertising”. A digital image of the product/brand appears on TV screens while one is viewing a sports match or a programme. So, I don’t need to advertise during the break. Rather, digitization helps me insert my brand during the programme. Of course, if it’s a match, the stadium audience does not see the products or the advertisements, as they are, well, virtual! But the TV audience does! This new innovation can be seen during the cricket matches. Since it all happens during the match, nobody can miss it. Advertisers don’t need to wait for the commercial break where chances of getting lost are very high. They can now digitally and very creatively put their ads during the show – virtually breaking the clutter!

Vikram Tanwar, the CEO of the sports management company Planman Stars, who is responsible for getting this technology to India, says that it’s much more effective than the regular TV commercials.

For one, it makes your ad “zapper proof”. It can be changed according to regions. If the programme is being aired in Pakistan, India and Bangladesh, each audience gets to see its own brands in the virtual advertisements. Sponsors can choose to show their advertisements on a country-bycountry, region-by-region, or even marketby- market basis! The advertisement can stay on the screen for 30 seconds... or 30 minutes, depending on where and how you insert it. It can come on a virtual billboard, or on the ground, or pop-out from the ground, or fall from heaven, or emerge from the spectators – the way you can innovate is limitless. It’s an astonishing technology, exploiting the simple fact that people pay more attention during a show than during a commercial break – so put your advertisement right there.

This technology debuted in the USA in 1998, and now Zee’s Ten Sports is doing the same with Micromax Mobiles, Royal Stag and McDowell’s “virtually” reaching out to their audiences – before the break!

These advertisements are being inserted in absolutely novel, innovative ways into almost all TV programmes; sports and nonsports. Because it’s so different, the recall of these advertisements is as high as 84%. Since they are interesting, more than half the audience did not mind them.

Virtual is the new way to grab eyeballs this year!

A NECESSARY EVIL

Call it what you may, but TV is here to stay. For even though ‘online’ is at the top of everybody’s minds, it’s not resulting in increased sales or brand building – at least, not yet. The lure of TV is immense and you just need to look at the Super Bowl rates to understand the impact of TV. On February 6, almost 100 million Americans (and many more in other parts of the world) would be watching the game. No wonder, CBS is charging $2.5 million for a 30 second commercial – and all its commercial slots have already been sold out! That’s the power of this media.

Groupon, the company that sells bargain deals online, knows that it’s not the help of Google, but of TV that it requires in order to grow. (Google tried to acquire it for $6bn, but couldn’t) It could not find a slot during the game, but it has settled for the pregame spot. After all, TV builds brands, like no other. Even the internet biggies know it and are not leaving a chance to be seen on it! One man who really needs brand building and knows how to do it is Obama. He, like every year, is not going to miss TV on February 6. No, not watching it, but coming on it. He has agreed to be interviewed on Fox Sports sometime during the fourhour pre-game show. Super Bowl is after all the world’s most watched programme; and no one, not the big brands or even the President, wants to miss it.

If you need to build a big brand, you have to think “TV”. Use your creativity to “virtually” rise up from the clutter. A new way is of course to air your advertisement “break ke pehle” – before the break! It works!