TALK VISUAL

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiavNvhgqi_xVFnCmrvmZHj4ZdIRyfdq7c9lmG_YotCRUML3EE10ZmG8Hpl5eZBNPnvy8YX3fGV3Eqe1XCjBPbaDxKw9wxvzg7yDDAXUefY6SwZbOFwN7JNol7v6jwpDvlsaGFf-QA49PLa/s1600/4.jpg" />Michael Jackson returned to the stage last month in May to dance to the beats of the song “Slave to the rhythm” from the recently released ‘XSCAPE’ album. A ‘virtual’ Michael Jackson took on the stage and set it on fire. He made it to the headlines across the globe. The general public, the fans, the music lovers, the media itself could just not stop talking about it.

Back in India, in May, another superstar used the same technology to address dozens of rallies in the remote towns all over the country. From Andhra Pradesh to Bihar, from Allahabad to Nainital, he addressed more than 800 such gatherings leaving the voters awe struck and mesmerized. Yes, that was Modi, who too like Michael Jackson used the ‘hologram’ technology to reach out to the maximum number of people and convince them to vote for BJP. Going by the results, it seems to have worked out fantastically well for both Michael and Modi.

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiThdKm9TlBvF2CYjHXlgMk9t4KW-ncZ2LMAtVKP9q7rdT3yRGMqhNrrViHPPS4lCNW6cldm6N8ZT4pAXRQwjKv81sVit7Bq0X6eEjVocusX-gCrqXCBnEa_Ojn_r9nx-R3idf-yU2-5Nvv/s1600/2.jpg" height="198" width="400" />This technology is not new. Disney has been using it since 1969. Its most popular attractions at the Disneyland Park in New Orleans – Haunted Mansion – has been using this to spook visitors with the help of 999 ‘ghosts’ who make guests feel that they have entered a haunted ballroom. These projected images – be it of Modi or Michael or the ghosts – definitely take your breath away. They are sure-shot ways to awe and amaze your audience. The Dubai airport and many other airports have installed ‘virtual helpers’ which are nothing but holographic projections of staff members who help travellers and provide them information about how to handle security immigration etc. Not just are these avatars eye-catching, they are also the easiest staff to maintain – no lunch breaks, they work 24*7 and never ask for a salary!

If you want to attract attention, you need to do something dramatically different from others. It’s an open secret, and yet not many put in the desired efforts to do so. Holographic projection is one such new-kid-on-the-block that can get you guaranteed attention. As marketers, we need to look at this option carefully and use it to the hilt while it's still new. The world of entertainment seems to have understood the potential of this and those who have the funds are using it to create a buzz around their brand. The business world should also wake up and realize the enormous potential of this. Marketing is all about creating a buzz and standing apart from competition. Nothing works better and faster than a good image. If you are visually dramatic, the chance of getting attention is highest. Marketers today need to find ways to make their brand visually exciting.

VISUAL STORY TELLING
All great brands have a great story around them which makes them enchanting and gives consumers a reason to discuss about them. Be it the way Levi's started making its jeans, or how Google got its name, or how Infosys was started, or how Oprah braved poverty and abuse and made it big – the list goes on. A great story is one of the best ways to build a brand identity. However, as brand builders and marketers, we need to be aware that today the way stories are being told has changed. Years ago, we used to chat with friends around a table over coffee, or around the bonfire or in our living rooms, sharing stories and life experiences. ‘Sharing’ has a whole new meaning today. Thanks to technology, the coffee table, the bonfire, the living room have all been replaced by the smartphone. The camera and various apps now help us in ‘sharing’ our experiences instantly. Whether this is good or bad is worth debating, but the fact is this is the new world and as marketers, we need to change the way we share our brand stories with the consumers. Thanks to technology and sites like Pinterest, Vine, YouTube, the best way to reach the audience is through visual engagement. 

As marketers, we are not new to ‘visual engagement’. For years advertisements and logos have been the key factors in engaging audiences visually. However, marketing has moved way ahead of these traditional ways of advertising. Today, the new mantra is ‘sharing is marketing’. You need to make visually entertaining content which engages the consumers and encourages sharing on various platforms. Traditional media has been overtaken by digital players like Facebook, Google, YouTube etc and traditional advertising has been replaced with visual storytelling. Logos used to define a brand; today, unique themes and stories around that theme are defining brands. Look at GE! It posted a video on Vine with a heading “Do you know what happens when you combine milk, food coloring and dish soap?” The 6 second video clip ended up becoming GE’s most successful post.


Seeing the phenomenal response, GE started a full blown social-media campaign named ‘#6SecondScience’ asking users “How much science can you fit into six seconds?”. Users could upload their science experiments and also win gifts. 'Cells inside your hand’, 'Chemical properties of your daily cup of coffee’, and ‘lava lamp’ were some of the popular posts. With the help of the ‘6SecondScience’ series, GE has built a unique identity around itself. The videos are interesting and easily shareable, and just the right tool to help them accomplish their mission of getting young users interested in GE.

Ritz Carlton, on the other hand, used Instagram to tell its story through a giraffe who got lost on a family vacation. The Ritz is normally associated with ultra-luxury and this was a sharp deviation from that image. But the story was memorable and shareable and that’s what the brand wanted.

And of course, the ‘Selfie’, which is the biggest thing on the digital world today. From Obama to Amitabh Bachchan, everybody is posting a ‘selfie’. A little-known South African retailer, Urban Hilton Weiner, used this trend to get people to walk into its showroom. Every visitor to the store who tweeted a selfie of themselves trying on some clothes of the retailer using the hashtag #urbanselfie got a $10 discount coupon. If their tweet became the most popular, they could win merchandise worth $1000 from the retailer.
The best part about visual storytelling or visual campaigning is that it has no restrictions. All that is required is being able to identify what is the key buzzword, and quickly building a strategy around it. No one could have nailed it better than Oreo. During the Super Bowl last year (2013), there was a power outage and for 34 minutes there was no light. Oreo jumped at the opportunity and tweeted a picture of its cookie which read “Power Out? No problem. You can still dunk in the dark”. Today, nobody is just watching one screen. Along with TV, there is almost always another screen (mobile, laptop etc.) While many brands paid almost $4 million to run a spot during the Super Bowl on TV, Oreo got the most publicity without spending a penny.         

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhOoynK86KUtquY2z3GJUE0of3yz26rtk80OPtsN0uttRLn2ru9wxCi9a3MfeZt9In7Pwt0ZDcH2PvoFhrt-QK-Heduq2lOV3e1TpP8umle63cMy9akmff6tsoYWj2yV2GM7GIlfifbZcW3/s1600/6.jpg" />Technology has changed the way we communicate, interact with each other, learn and understand things. Brands too need to realize this that the consumer of today interacts with a brand in a whole new way. The one who will be most successful will be the one who is most interesting, most dramatic and can think visually.

VISUAL LITERACY
The world is a new place today and new skills are required to survive it. One of them is being visually literate. However, we remain a visually illiterate society. In future, the three Rs (arithmetic, reading and writing) will not be enough to do well in life. That was old school thought. Visual literacy or the ability to read, write, think, and solve problems visually will be one of the most essential requirements. As George Lucas, the very famous filmmaker said, "If students aren't taught the language of sound and images, shouldn't they be considered as illiterate as if they left college without being able to read or write?” He is absolutely correct. The world today is more visual than it has ever been. Cavemen used to communicate with drawings and pictures and we are almost doing the same. Most of our communication today is visual. Consider this:
✓Approximately 65 percent of the population are visual learners.
✓The brain processes visual information 60,000 faster than text.
✓90 percent of information that comes to the brain is visual.
✓40 percent of all nerve fibers connected to the brain are linked to the retina.
We are physically built to process visual information.

Now consider this:
✓ On Facebook’s brand pages, the top 10 brands get most traffic from photos and videos.
✓ Facebook reached 100 million users in 4 years but Instagram did it faster.
✓ Photos posted on Pinterest are referring more traffic than Twitter, Google+ etc.

Visuals are more convincing, more interesting and more effective. No wonder Barack Obama – the most well crafted brand of modern times – too joined Instagram in 2012. One of the best ways to build his brand and appeal.

VISUAL POWER
Visuals always make more impact than plain words.

In 1935, Dorothea Lange took a photograph of a migrant mother and her starving children in a farm in California during the Great Depression. The impact of the photograph was so enormous that the government was forced to rush food aid to the starving workers immediately. Visuals have power, and more so today. With everybody armed with a phone cum camera, visuals are the easiest way to communicate and share. So if you want your brand to be talked about, think visually, dramatize your brand’s presence, use technology, use great ideas and get people to share your thoughts. The future is definitely for the ones who can think and communicate visually.

A BRANDING LESSON FROM MAHABHARATA

The world is moving at a very fast pace and everybody is working hard to get ahead in as short a time as possible. As a result, people are cramming up their calendars with more and more. Their ‘to-do’ list just never seems to end. The ability to multitask seems to be the most essential requirement in the work environment. However, the fact is that no one has ever been able to achieve much this way.

To be successful in life – Focus on one thing!
Research has shown time and again that the human mind is not meant to multitask. Not just that, research now even proves how long-term multitasking is actually harmful for the brain. A study done in 2009 by Stanford proved that frequent multitaskers were not able to use their brain as efficiently as non-multitaskers. The scary part is that frequent multitaskers were less effective even when asked to focus on one activity. Trying to get too much done in one go is not a good idea. It will not get you quick success; rather, focusing on one thing at a time, nurturing it and developing it slowly is the key to success.

The bottom line is – multitasking is out. It’s a myth that people who can do multiple tasks simultaneously are more effective and efficient. Rather, the ones who keep their focus on one thing and give it their undivided attention are the ones who over time develop focused expertise and eventually take the lead. If one were to have a heart problem, one would prefer to go to a heart specialist rather than a general physician. Well, the same rule applies to business. Everyone likes to work with a specialist. So if you really want to achieve a lot, go one step at a time. Plan well and focus on one thing at a time. You will become a specialist in that one area. And very soon, your productivity too will skyrocket.

Multitasking is for losers. Brands that try to promise too many things or people who try to do too many things finally lose out to the more focused ones. Look around and you will find that all successful entrepreneurs have found the one thing they are best at and have really focused on doing just that. Be it entertainers, rockstars, film stars, or artists – the successful ones have focused on what they are best at. SRK has been best at playing the lover boy; Air Supply the best at singing love songs; the legendary M.F. Hussain was best at painting horses; and the list goes on. Each found a niche and mastered it.

You too should look at your to-do list carefully and find out the one thing that means the most to you and work on that, day in and day out, ignoring all the other tasks that steal your precious time and are a waste eventually. Watch how quickly you will be able to reach your goal as compared to others who are too busy doing too many things, which add up to nothing in the end.

To be successful in brand building – Focus on one message!
All great brands have one thing in common and that is that they live up to the promise they make and keep you as a customer satisfied. However, there is one more important factor and that is, all great brands make only ‘one’ promise. It has a dual advantage. Firstly, the brand does not need to work so hard to fulfill too many promises (and in the process do a mediocre job); secondly, the consumer is clear about exactly what to expect from the brand.

A new brand Chobani started business in 2005 and today owns nearly 20% of the market share for ‘Greek’ yoghurt in USA. It built its brand so fast by keeping the focus on one aspect and that is ‘real yoghurt’. For years, a few players who pumped out products that had high calorie content and preservatives had dominated the yoghurt market. Now with Chobani, people had the option of a Greek yoghurt, which is plain yoghurt with very high protein and very low sugar content.

However, the secret to success for this brand was also its focus on manufacturing. It had to carpet-bomb the aisles of all possible department stores with its products before the biggies woke up and gobbled up this small startup. So Mr. Chobani focused on increasing his production capacity really fast and changed the whole market dynamics. He was absolutely sure about his product, and now just needed to focus on the right business strategy of expanding fast and making his presence felt before the biggies started imitating him and using their mass production capacities to dominate the market. When he started off, the demand for Greek yoghurt was only 0.2%; today, it commands around 50% of the yoghurt market, all thanks to one startup and its focus. Chobani is today the number one yoghurt brand of USA.

Look at the recent success story of another brand called Lululemon. From just one store in 1998 to almost 200 stores now, it has been Canada’s fastest growing brand. The story becomes even more interesting when you look carefully and realize that the brand primarily sells yoga-wear. Add to this another interesting fact that the brand hardly believes in fancy advertising, or in paying celebrities to endorse its products. Its prime focus has been word-of-mouth. Every place that it opens a store in, it builds a strong relationship with the yoga instructors of that community by giving them Lululemon merchandise (worth $1000) to wear and give feedback, and also to recommend it to their students. It even promotes them by calling them for free workshops in its store where it puts up large posters of the trainers. This gives them free publicity and helps them get more students, and it helps Lululemon sell more.

The focus on ‘word-of-mouth’ does not change inside the store either, where staff is trained to eavesdrop on the conversations that the customers have to understand what they liked and did not like about the merchandise. It does so by placing the clothes-folding table on the sales floor near the fitting rooms so that the staff can hear the complaints and comments. This feedback is then used to rework and improve the designs. By just focusing on word-of-mouth, the company has achieved a market value of $10.4 billion. As one employee quoted recently to media, “We have the third highest productivity per square foot after Apple and Tiffany, which is pretty powerful considering they sell computers and diamonds and we sell yoga pants”. In spite of the fact that there are numerous other brands selling yoga pants for much cheaper, the brand has beaten all and managed to carve a niche for itself. Yoga may have started in India, but Canadian brand Lululemon took it to NYSE! Not bad, considering that one of the main teachings of yoga is to learn to ‘focus’ on your mind and body. Focus, as you see, benefits not just the mind and the body, but also the balance sheets.

On the other hand, take the case of Rediff, which is India’s first internet company to get listed in the US stock markets, but has failed to impress investors. The main problem is its lack of focus. It has been trying to do too many things and hence has not been able to impress many. It is into spaces like e-mail, search engine, travel, news portal, e-commerce and more. In none has it been able to become a leader. When you think of search, you think Google; when you think of e-commerce, you think of Flipkart or eBay. Where does Rediff fit in? To survive, it needs to work out its one focus area and develop it pretty soon.

A new drink named Paper Boat has been slowly but steadily dominating the beverage market in India. Its focus has been offering unique Indian flavours, which is helping it take on the big multinationals head-on. Flavours true to the Indian palate – like aam ras, jal jeera, jamun kala khatta, golgappe ka pani etcetera – along with its unique packaging, have made the brand stand out. It has now even managed to get funding from Infosys founder Narayana Murthy’s firm. The brand and its clear focus on traditional Indian tastes has won it many loyal customers.

Focus works everywhere. Look at the election campaigns in India. One man with only one focus (growth), with only one success story (Gujarat), with only one plan (good governance), is slated to be India’s new Prime Minister. Yes, you guessed it – Narendra Modi, the first Indian leader who will rule with a majority in Parliament. BJP changed its fortunes by putting all its focus on one man, Modi, who showed India what presidential-style campaigning is and what leadership is. In 2009, BJP had won only 160 seats, while Congress had got 260. Look at how focused efforts changed the whole equation in 2014.

The oft-repeated story of ‘Arjuna and the eye of the fish’ proves the point of importance of focus in success and in life. During one hunting training exercise of the Pandavas, on being asked by Dronacharya what they could see while attempting to focus on the intended target, all the four Pandavas and Karna said they could see the sky, the trees and much more... all except Arjuna, who said he could only see the eye of the fish. Modi could only see the PM’s seat and all his efforts were directed towards it. He wanted to be PM and he made no bones about it. No cheap tricks of AAP or accusations by Congress were able to shift his focus. Like any successful brand, he made sure the customer was sure about what they would get if they chose him. He made sure he stood for one thing, which is growth, and people loved him and trusted him and voted for him.

You too should learn to focus on one aspect of your brand or one aspect of work and build up your capacities just like Arjuna, who focused on becoming a master archer and never wavered off. It’s the best branding and success lesson that the Mahabharata has taught us.

PAID TO QUIT : THE NEW TREND

Jeff Bezos has done it. Zappos has been doing it for a long time now, and soon, many more companies would follow suit. The new trend catching up is of companies paying their employees to quit!

Yes, it’s no more the era of receiving incentives just for living up to the target; today, one may even get an incentive for not living up to the target or expectations!

THE PROBLEM: You need to have the right skills and the right attitude
The secret to a successful organization is the spirit of the workplace. If there is positivity and enthusiasm, then everybody is motivated and works to the best of their potential. But there are just a handful of organizations that can boast of such a work environment. According to a study done by Gallup in 2013 (State of the American Workplace report), only 30% of the employees are committed to working sincerely. There are 20% people in most places who are actually counterproductive and bring about negativity and discontent among their coworkers. The rest 50% just put in their time, and their contributions are hardly significant. The group to worry about are the 20% counterproductive employees. They cost the company a lot. These unproductive employees, apart from negatively influencing fellow workers, also have high absenteeism rates. They invariably provide poor service, which drives away a lot of potential customers. All this in the long run culminates into a huge loss for an organization.

If we go by the Gallop survey, then these unproductive employees cost the US economy around half a trillion dollars every year, which is a huge waste. The same would be true in every other business environment. So it becomes extremely important to weed out from your organization these kind of employees as soon as possible. A creative way of doing it is to follow Zappos and Amazon.

THE SOLUTION: Fit in to stand out!
Each company has its own unique culture. To really do well, you need to blend with that culture. You should really want to be a part of the whole system. Most importantly, you need to really love what you are doing. However, this is not the case always and a new recruit may find he is stuck in the wrong job. What does he do? Zappos seems to have found a way.

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghvEp5uZJ0Z9xSpjAFBRSV0f53mpCNgl-v6m2X-ljhRZECMRhcYV84nJnCfefX3ZtWA0Lz3Ob047fRJWWlrtiRXdb9QH7TY-Qd49vRcnGYFRZtfZucjBFN-HpeFZME3iGvCAgv8eehiyoV/s1600/BlueOceanStrategy-3dLeft_____.jpg" height="320" width="227" />Zappos is an online shoe and apparel vendor, which has mastered the art of customer service. As a result, productivity is at its highest here. All new recruits go through an intensive four weeks of training, where they are introduced to not just the company’s various processes but also its culture and its commitments. After these four weeks are over, the company sends an offer to all the new recruits, which goes like this: “If you quit today, we will pay you for the amount of time you’ve worked so far plus a $3,000 bonus. Cash on hand. No questions asked.”

Why would they do that?
So that they are absolutely sure that the people they are going to invest in, in the future are really committed. And on their part, the new recruits are sure that this is what they want to do. This actually saves huge costs in the long run. A wrong person in the wrong job can make both the company and the employee miserable.
Not many companies can do the same and offer such lucrative cash rewards, but a lesson to be learnt here is that recruitment is a very difficult process and the company should be very, very sure of the kind of people that are getting on to its bus, for the wrong people can derail your plans irrevocably. A resume, an interview, are not enough to judge the potential of a new hire. A few weeks into the job gives one a better idea about the candidate. Weed out the wrong hires and keep the best ones only. Zappos and Amazon do this by offering cash incentives, which makes the process more amicable.

Not just does Amazon ensure that the wrong new recruits are off the bus and hit the road within four weeks of being hired, but it also has a lovely plan for its employees who have put in three years or more into the company. The initiative, named ‘Career Choice’ (started in 2012), gives $2,000 per annum in reimbursement to any employee who wants to do a vocational course to improve his skills. They could choose courses as varied as dental hygiene and nursing, aircraft mechanics, computer aided design etcetera. Although the course chosen by an employee may have nothing to do with the work he is doing at Amazon, the company feels it would give them a chance to learn a new skill, and if required, find an alternative career and move on. All this might be a PR gimmick to cover up stories of Amazon’s workers suffering heat related injuries in its warehouses, but the fact is that you need to keep weeding off from the workplace demotivated, negative and counterproductive employees continuously to keep the productivity of the organization high. These initiatives help companies do it efficiently.

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjNQ_psmn1fUYrXD96dYHRUCXjfRLHz-HNo5TbhluIgG9muX835OYL1F3w9b1wfKtKsuyMONHt2S2v3SZhKsLVPyNwqlMfR8AfPiC9nf5505d9VyPZixvqqzrSIfejUS3wQyEIZigqEwWbY/s1600/Edited-Zappos-1.jpg" height="215" width="400" />As mentioned earlier, the final aim is that both the company and the employees need to be absolutely sure they are on the right bus; otherwise it’s a waste of time, effort, and resources for both and a sure-shot recipe for failure.

THE SUCCESS SECRET: All it takes is a good leader
If 20% of the employees are generally unproductive, then part of the blame goes to poor leadership. Research has shown that most of the leaders spend 20% to even 40% of their time doing unproductive activities.

As a case in point, in one organization, leaders at the top were busy managing day-to-day problems instead of focusing on and working on a long term vision. The middle level leaders were most of the time busy pleasing the leaders at the top, instead of putting in efforts to really get to know their juniors and help them channelize their energies into more productive ventures. The bottom or front level people were busy making reports or waiting for approvals from their seniors, instead of spending all their energies into serving the customers. So in effect, everyone was busy and drained out, but it all added up to zilch.

< border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNVtaWj17U8WEoaVg4ydPIMpXmtQmq5p_r7q_oBE9FrZLIZC7PUA3D8vTkJbGnt58XMyBxKJo9493AMaERa_rkr0XnjGdbIgBxnEjthklVe8GiETJkdfsVChkg12GHqWVr_jFPWtdpfo_d/s1600/71AQNVAn65L____.jpg" height="320" width="218" />The writers of the book ‘Blue Ocean Strategy’ applied the same concept to leadership and showed how restructuring the day of leaders and making it more productive by weeding out counterproductive actions could give your company the winning edge.

A company is only as great as its employees. Most organizations think of people as only costs; and when in trouble, the first thing they do is fire people to reduce costs. Others think of people as easily replaceable assets. People are not interchangeable or so easily replaceable like outdated computers or machines. They are the ones who define the company. So they cannot be treated as ‘cost centers’ or ‘easily replaceable assets’; instead, they are the family whom you need to bond with and take care of in a warm and loving environment.

If you can create that winning environment that helps nurture not just great employees but also great leaders, you would have succeeded in creating that ‘blue ocean’ where no competitor would be able to enter. You would have the most dedicated and devoted set of people; and hopefully, none would be asked to pay to quit!